Terms & Conditions


Payment Information

Purple Wyvern Jewels currently only accepts payment online by:

> PayPal account

> Credit Card processed via PayPal

> Debit Card processed via PayPal


We use PayPal to process all of our online payments, which means we do not store your card payment details either online or offline, and payments are processed using PayPal's secure servers.


Orders will be sent to the address provided to PayPal, so if you pay via a PayPal account please ensure you have the correct delivery address listed in your PayPal account. Please note that you do not require a PayPal account to make a purchase, we use PayPal as our credit and debit card processor.


Coupon Codes
If you have a valid coupon code for our Etsy store, it can also be used in this store as well. The coupon code can be applied at the checkout.


Faulty Goods
Faulty Goods may be replaced, repaired, fully or partially refunded. Please contact us before making any faulty goods returns. We will agree a suitable course of action which may include return of goods at our cost or alternative action that does not require return of goods. We will not refund postage costs for unauthorised returns.

We exclude responsibility for any damage caused by wear and tear, excessive stretching, cutting, abrasion, incorrect care, heat, prolonged exposure to sunlight, exposure to water, chemicals, staining, unauthorised repair, heavy wear, rough handling or other inappropriate actions.

Lost Packages
Items that the postal services lose (this is rare, but can occasionally happen) will be refunded in full including the original shipping cost. Items are not classified as lost until:
> UK - 2 weeks since package was dispatched.
> Everywhere else - 6 weeks since package was dispatched.


Damaged Packages
For items that arrive damaged (this is extremely rare), we will require you to photograph the damage and send those photos to our email address victoria [!at] purplewyvernjewels.com. Damaged items will either be replaced OR refunded in full.


Complaints/Dispute Resolution
All sales are subject to UK law, with disputes subject to resolution in English courts. Dispute resolution is also available through Paypal or card providers depending on payment method used. For EU customers, you can also now use the EU Online Dispute Resolution https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN


Cancellation Policy

We accept cancellations up till an order is dispatched, and a full refund including shipping will be provided. Please be aware that items are only marked shipped once they have been passed to the postal service. Sometimes it might take a few hours after an item is shipped, for us to have the opportunity to mark the order as dispatched. Please contact us by using the online form on the contact page to inform us of your cancellation.


Returns Policy
If you are unhappy with the items you receive for any reason, then please return them within 14 days of delivery in the condition they were sent out, and we will issue a full refund including the original shipping cost upon receipt. Please note that the customer is responsible for any return shipping costs.

Standard cancellation notice (delete or add information where applicable):

Seller: Purple Wyvern Jewels
Address: 16 Cook Place, Chelmer Village, Chelmsford, Essex, CM2 6TW, UK
Email: victoria [!at] purplewyvernjewels.com

I/We hereby give notice that I/we cancel my/our contract of sale for the following goods.

Name or description of goods:
Ordered on (date):
Received on (date):
Transaction number (from receipt):
Customer's name:
Customer's address:
Customer's signature:


Please also contact us by using the online form on the contact page to inform us of the reason why you are returning an item.


Please return any items to:


Purple Wyvern Jewels
16, Cook Place
Chelmer Village


Exchange Policy
If you wish to exchange an item i.e. for a different size, please follow the instructions above with regards how to return the original items. Please note that the customer is responsible for any return shipping costs. Your exchanged item will be sent out once the original items have been received in their original condition.


Please also contact us by using the online form on the contact page to inform us of the reason why you are returning an item including information on what you are wishing to exchange the item for.


For UK exchanges we will send out your exchanged item at no extra cost. For international exchanges, we will have to charge a delivery cost before shipping out your exchanged item (please see our delivery information page for shipping costs).


Customer Rights & Contracts
These policies do not affect the customer's legal rights. A contract is not in place until payment has been made, and we are under a legal duty to supply goods that are in conformity with the contract. Purchase of goods is subject to availability. We reserve the right to decline an order.


For information regarding delivery, please see our delivery information page. For information regarding our privacy policy, please see our privacy policy page.