Delivery Information


 

Delivery Costs

We offer FREE standard delivery for UK deliveries.

 

For international deliveries, we offer FREE standard delivery for orders over £40. For orders under £40, there is a flat rate standard delivery cost of:

> £2.00 per order for European deliveries.

> £2.50 per order for any other international worldwide deliveries.

 

Many countries apply customs fees and import taxes on packages over a certain value entering their country. Please be aware that customers that are ordering from outside the UK, have the sole responsibility for these fees and/or taxes that are applied at the point of entry into the destination country.

 

Dispatch Times
Dispatch times will vary depending on whether an item is pre-made, altered or customised. Orders are normally dispatched within 1 - 5 business days. If a dispatch date will likely be more than 7 days from the date of your order, we will notify you via email of an estimated dispatch date.

 

For UK postal deliveries, orders will be sent via First Class. Royal Mail estimates a delivery time to a UK address as 1 - 3 working days once an order is dispatched.

 

For international worldwide postal deliveries, orders will be sent via Airmail Royal Mail. International delivery times typically take anywhere between 1 - 4 weeks once an order is dispatched.

 

CANADA SHIPPING DELAYS:

Royal Mail state "We've been seeing delays of our untracked mail worsening into Canada as a result of increasing volumes as we approach Christmas. Customers should expect delays of approximately 10 working days for untracked items". As of February 2018 Royal Mail have stated that improvements have been made to delivery timescales, however, there are still delays occurring.

So please be aware that shipping to Canada currently is more likely to take 3 - 6 weeks for items to arrive.

 

Agreed Time for Delivery of Goods (as per regulation 42 of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013) shall be:
> 4 weeks from order date for delivery to UK addresses.
> 8 weeks from order date for delivery to addresses outside the UK.

 

Delivery Address
Orders will be sent to the address provided to PayPal which processes all of Purple Wyvern Jewels online payments. So if you pay via a PayPal account please ensure you have the correct delivery address listed in your PayPal account.

 

USA Orders To PA & WA
Due to the changes in taxation laws, with regards online shopping by customers who are based in PA, USA and WA, USA, we are unable to accept orders to these locations via this website. If you are based in either of these states, then please order through our Etsy shop, as Etsy are able to collect and remit appropriate taxes on our behalf.  Orders that are placed through this website and are to be shipped to PA, USA and WA, USA will be automatically cancelled and fully refunded, as we are unable to collect and remit these particular taxes.

 

Packaging
To keep shipping/postage costs to a minimum, jewellery items will be packaged in an organza gift bag and shipped inside a protective padded envelope, such as Mail Lite or Jiffy. Tissue paper and/or bubble wrap may be used, particularly if the item is small so that it doesn't move around inside the envelope.

 

Box packaging is offered as an upgrade option via this listing - Box Packaging Upgrade.

 

Other
For information regarding payment, lost or damaged packages, cancelling or returning orders, faulty goods, complaints/dispute resolution, customer rights and contracts, please see our terms and conditions page. For information regarding our privacy policy, please see our privacy policy page.