Delivery Information


 

Christmas Deliveries 2017 - Please Order By

> UK - Friday 15th December
> Europe - Sunday 3rd December
> USA / Australia / Everywhere Else - Friday 24th November
> Canada (please see below regarding shipping delays) - Friday 10th November

Any orders placed after these dates will be processed as normal, and are unlikely to arrive in time.

Please note that we are unable to 100% guarantee delivery by Christmas as services can occasionally be disrupted at this busy time of year, and once an order is shipped it is out of our control when your order will arrive.

 

Delivery Costs

We offer FREE standard delivery for orders over £30. For orders under £30 there is a flate rate standard delivery cost of:

> £1.00 per order for UK deliveries.

> £3.50 per order for international worldwide deliveries.

 

Many countries apply custom fees and import taxes on packages over a certain value entering their country. Please be aware that customers that are ordering from outside the UK, have the sole responsibility for these fees and/or taxes that are applied at the point of entry in to the destination country.

 

Dispatch Times
Dispatch times will vary depending on whether an item is pre-made, altered or customised. If a dispatch date will likely be more than 7 days from the date of your order, we will notify you via email of an estimated dispatch date.

 

For UK postal deliveries, orders will be sent via First Class. Royal Mail estimates a delivery time to a UK address as 1 - 3 working days once an order is dispatched.

 

For international worldwide postal deliveries, orders will be sent via Airmail Royal Mail. International delivery times typically take anywhere between 1 - 4 weeks once an order is dispatched.

 

CANADA SHIPPING DELAYS:

Royal Mail state "We've been seeing delays of our untracked mail worsening into Canada as a result of increasing volumes as we approach Christmas. Customers should expect delays of approximately 10 working days for untracked items".

So please be aware that shipping to Canada currently is more likely to take 3 - 6 weeks for items to arrive.

 

Agreed Time for Delivery of Goods (as per regulation 42 of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013) shall be:
> 4 weeks from order date for delivery to UK addresses.
> 8 weeks from order date for delivery to addresses outside UK.

 

Delivery Address
Orders will be sent to the address provided to PayPal which processes all of Purple Wyvern Jewels online payments. So if you pay via a PayPal account please ensure you have the correct delivery address listed in your PayPal account.

 

Packaging
To keep shipping/postage costs to a minimum, jewellery items will be packaged in an organza gift bag and shipped inside a protective padded envelope, such as Mail Lite or Jiffy. Tissue paper and/or bubble wrap may be used, particularly if the item is small so that it doesn't move around inside the envelope.

 

Box packaging is offered as an upgrade option via this listing - Box Packaging Upgrade.

 

Other
For information regarding payment, lost or damaged packages, cancelling or returning orders, faulty goods, complaints/dispute resolution, customer rights and contracts and privacy policy, please see our terms and conditions page.